DSST Principles of Supervision Exam Prep Course

Complete DSST Principles of Supervision exam prep: 54 illustrated lessons in 13 chapters, quizzes, 6 interactive labs, and two full 100-question practice exams in the DSST format. Not affiliated with DSST or Prometric.

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Course curriculum

1. Syllabus
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1. 1.1 What Management Is: Effectiveness, Efficiency, and the Four Functions
2. Quiz 1.1
3. 1.2 Scientific and Administrative Management: Taylor, Fayol, and Weber
4. Quiz 1.2
5. 1.3 Human Relations and the Hawthorne Effect
6. Quiz 1.3
7. 1.4 Systems and Contingency Approaches
8. Quiz 1.4
1. 2.1 Management Skills: Technical, Human, Conceptual, and Emotional Intelligence
2. Quiz 2.1
3. 2.2 Mintzberg's Managerial Roles: Interpersonal, Informational, and Decisional
4. Quiz 2.2
5. 2.3 Levels and Types of Management: First-Line, Middle, and Top Managers
6. Quiz 2.3
7. 2.3 Interactive Lab: Who Sits Where?
1. 3.1 Business Ethics: Codes of Ethics, Dilemmas, and Conflicts of Interest
2. Quiz 3.1
3. 3.1 Interactive Lab: The Ethics Checklist
4. 3.2 Whistleblowing and Ethical Culture
5. Quiz 3.2
6. 3.3 Corporate Social Responsibility and Stakeholders
7. Quiz 3.3
1. 4.1 Planning Basics: Mission, Goals, and Management by Objectives
2. Quiz 4.1
3. 4.2 Types of Plans: Strategic, Tactical, Operational, Standing, and Single-Use Plans
4. Quiz 4.2
5. 4.3 Contingency Planning, SWOT Analysis, and Scheduling Tools
6. Quiz 4.3
7. 4.3 Interactive Lab: SWOT and Scheduling Workshop
1. 5.1 Programmed and Nonprogrammed Decisions and Bounded Rationality
2. Quiz 5.1
3. 5.2 The Decision-Making Process and Group Techniques: Brainstorming
4. Quiz 5.2
5. 5.3 Quantitative Decision Tools for Supervisors
6. Quiz 5.3
7. 5.3 Interactive Lab: Decision Numbers Workshop
1. 6.1 Organizing and the Organization Chart: Chain of Command, Unity of Command, and Span of Management
2. Quiz 6.1
3. 6.1 Interactive Lab: Organizing Principles Workshop
4. 6.2 Authority, Responsibility, and Accountability
5. Quiz 6.2
6. 6.3 Delegation, Centralization, and Decentralization
7. Quiz 6.3
8. 6.4 Line and Staff Authority and Departmentalization
9. Quiz 6.4
10. 6.5 Matrix Structures and the Informal Organization
11. Quiz 6.5
1. 7.1 Staffing and Job Analysis: Descriptions and Specifications
2. Quiz 7.1
3. 7.2 Recruiting, Selecting, and Onboarding
4. Quiz 7.2
5. 7.3 Training and Developing Employees
6. Quiz 7.3
7. 7.4 Performance Appraisal: Methods, Errors, and the Appraisal Interview
8. Quiz 7.4
9. 7.5 Discipline and Termination for Supervisors
10. Quiz 7.5
11. 7.5 Interactive Lab: Discipline Steps Workshop
1. 8.1 Needs Theories: Maslow, Herzberg, and ERG
2. Quiz 8.1
3. 8.2 McGregor's Theory X and Theory Y
4. Quiz 8.2
5. 8.3 Process Theories: Expectancy, Equity, and Goal Setting
6. Quiz 8.3
7. 8.4 Reinforcement, Rewards, and Job Design
8. Quiz 8.4
1. 9.1 Leadership Styles: Autocratic, Democratic, and Laissez-Faire
2. Quiz 9.1
3. 9.2 Situational and Contingency Leadership Models
4. Quiz 9.2
5. 9.3 Team Development, Cohesion, and Groupthink
6. Quiz 9.3
7. 9.4 Conflict Management and Power
8. Quiz 9.4
1. 10.1 The Control Process: Standards, Measurement, and Corrective Action
2. Quiz 10.1
3. 10.2 Budgets and Financial Controls
4. Quiz 10.2
5. 10.3 Quality Control: TQM and Benchmarking
6. Quiz 10.3
7. 10.4 Quality Tools and Productivity: Statistical Process Control, Six Sigma, and Lean
8. Quiz 10.4
1. 11.1 The Communication Process and Barriers
2. Quiz 11.1
3. 11.2 Forms of Communication: Formal, Informal, Written, and Oral
4. Quiz 11.2
5. 11.3 Supervisory Communication: Feedback, Listening, and Meetings
6. Quiz 11.3
1. 12.1 The Organization's Environment: General and Task Environments; Legal, Political, Economic, and Social Forces
2. Quiz 12.1
3. 12.2 Equal Employment Law: Title VII, Equal Pay Act, ADEA, ADA, and the EEOC
4. Quiz 12.2
5. 12.3 Wages and Leave Law: FLSA, FMLA, and Exempt Versus Nonexempt Employees
6. Quiz 12.3
7. 12.4 Labor-Management Relations: Unions, Collective Bargaining, and Labor Law
8. Quiz 12.4
9. 12.5 The Supervisor in a Union Environment: Organizing, Bargaining, and the Contract
10. Quiz 12.5
11. 12.6 Resolving Disputes: Mediation and Arbitration
12. Quiz 12.6
1. 13.1 Organizational Culture: Subcultures, Norms, Socialization, and Climate
2. Quiz 13.1
3. 13.2 Diversity, Equity, and Inclusion: Affirmative Action, Glass Ceiling, and Unconscious Bias
4. Quiz 13.2
5. 13.3 Global Management: Globalization, Multinationals, Exporting, Joint Ventures, and Ethnocentrism
6. Quiz 13.3
7. 13.4 Sustainable Environments
8. Quiz 13.4
9. 13.5 Organizational Change: Causes, Resistance, and Lewin's Model
10. Quiz 13.5
11. 13.6 Workplace Safety and Security: OSHA and Workers' Compensation
12. Quiz 13.6
13. 13.7 Stress Management and Employee Wellness
14. Quiz 13.7
1. Final Practice Exam - Instructions
2. Final Practice Exam
3. Final Exam - Instructions
4. Final Exam

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DSST Principles of Supervision Exam Prep Course

Course curriculum

Course Overview

Chapter 1: Foundations of Management and Supervision

Chapter 2: Skills, Roles, and Levels of Management

Chapter 3: Ethics and Social Responsibility

Chapter 4: Planning

Chapter 5: Decision Making

Chapter 6: Organizing and Delegating

Chapter 7: Staffing, Appraisal, and Discipline

Chapter 8: Leading: Motivation

Chapter 9: Leading: Leadership, Teams, and Conflict

Chapter 10: Controlling and Quality

Chapter 11: Communication

Chapter 12: The Legal, Political, and Economic Environment and Labor Relations

Chapter 13: Culture, Diversity, Global Management, Change, and Safety

Chapter 14: Final Practice Exam and Final Exam

About this course

Discover your potential, starting today